Why is it important for you and your customers?
Their customers are mobile
More people use their mobile phones than PC’s to get online
Mobile searches have grown by 4x since 2010
There will be one mobile device for every person on the earth in less than two years
935,000 Smart Phone subscriptions exist, and over 6 Billion Mobile phone subscriptions. 1/6 of the mobile phones out there are smart phones
In Asia, Mobile Traffic versus Desktop Traffic is converging. This is a little glimpse into our future here in the U.S. Across Asia this is prominent and this is the trend we are seeing in North America. Traffic is converging. In India last month, mobile traffic actually surpassed desktop traffic. This is just a glimpse of our future here in the United States.
Economic Trends towards Mobile Shopping
Why is this important? Because a mobile friendly site will help you to connect with all these users.
60% of users expect a mobile site to load in 3 seconds or less
71% of users expect a mobile site to load as fast as a desktop site
78% of users will retry a site two times or less if it does not load initially.
Users expect their mobile website experience to be as good if not better than a desktop website experience.
Functionality and Context of a Mobile Website
Users are looking for specific information right now.
How much does it cost?
Where are you located?
Give me directions.
Are there any tables available at 8:00?
Where is the nearest restaurant?
Bank websites allow you to check your bank balance and lookup the most recent interest rates. But on a mobile phone when connecting to a bank you are most likely looking for information such as where is the nearest ATM machine, or how to transfer funds. Your are probably not going to apply for a home loan on your mobile phone. There is a clear distinction between the context of a desktop website and a mobile website.
Customers are connecting with the businesses in their local area via mobile.
Your customers are mobile and you cannot ignore it!
95% of smartphone users have searched for mobile information
61% of users call a business after searching and 59% visit the location
90% of these people act within 24 hours
We can see that the users are there, the traffic is there, we can see that mobile visitors are growing, but what is very important is that these users are very active. Current data today shows that mobile commerce makes up about 8% of overall e-commerce online business in the U.S. today. And the overall e-commerce in the U.S. is growing 17% year over year. So not only the percentage of mobile commerce, but overall the e-commerce is increasing. It is a sweet spot and a great time to get online with a mobile website.
Apps and Mobile Sites
Many people prefer mobile sites for shopping.
81% prefer mobile sites for researching products
79% prefer mobile sites for product reviews
90% prefer mobile sites for purchasing
Apps are great tools for customer retention, but they will not bring you in new customers and they will not help you to be found. For most small businesses, the objective is to be found, to be seen and to acquire new customers. If you do a mobile search, an app will not be listed on the top local results of Google, but your mobile website will. The priority of being found from the growing mobile traffic is essential. An app is nice, but being found with a mobile website is essential.