What People Don’t Know About Service Dogs or Service Animals

So, what’s to expect after your dog has been certified? Honestly, for most, owners expect service dogs to be treated as animal on shift or working animal in public. Why? Simply because every owner’s safety purely depends on dogs ability to handle distractions. During the training, your dog is prepared to avoid distraction as much as they can especially when wearing their gear and at the same time they are trained to be relax and friendly when the gear is removed. An owner’s permission is a must before other people interacts with the dog while in public places.

What you might not know is that you can actually train your own service dogs. Nowadays, more people are choosing to train their own dog because there are times that training programs just aren’t able to train the dog to the owner’s individual needs. However, not all countries allow that type of training. Luckily, this is permitted to some countries including US but there are certain criteria to be considered. Trainers have to have skills which allows them to understand that their experience in training advanced service dogs are different from training the average dog simple obedience skills. Owners may need to hire a professional trainer or organization that is willing to train owner’s dog. Owner-trainers usually start training their dog when they are still a puppy until they reach the right age to be evaluated. The only downfall is that some find it difficult to deal with emotional conflict in rare cases when a dog failed the evaluations and decide whether to re-home the dog and start again or to just keep it as a pet.

On the other hand, professionally trained puppies were raised accordingly via very careful research and also had to undergo a regime that has a lot of strict guidelines and mostly given a success rate of 85 % and above after evaluation which is way higher than owner-trained puppies/dogs. Why is that so? This is because program trainers are expert in manipulating the genetics or say early stimulation of puppies until the event that they become service dogs.

If you are planning to get a service dog, you don’t have to worry about bringing them to where you are. In fact, as soon as your dog got registered, they are allowed to go anywhere you go. You can feel free to bring them to any restaurants, buses, schools, ride taxis, take airplanes, stores, movie theatres, sporting events, watch concerts with you, visit doctor’s offices, and any other public place. Legally speaking, it is a requirement of federal and state laws to always have your dog with you. What makes it more exciting is that they do not have to wear any identifying gear, no need to wear their vest as well. So everything could actually be owner’s discretion. The truth is that a lot of service dog owners choose to dress their dogs in vest and identifying apparels to avoid questions and confrontations in public. So by doing so, it makes their life easier and at the same time it helps keep the dogs away from distractions as much as possible. If you bring your dog elsewhere, keep in mind that it is illegal to ask for specific identification from service dogs partners. If somebody did, tell them it is not allowed by law. You can bring ID cards with you, but take note that it should be done voluntarily, again, this is NOT required and should never be expected.

So far, the most popular assistance animals are dogs. This is because dogs are man’s best friend – wonderful pet, provides companionship, and protects their owner. Dogs are sociable by nature and as a matter of fact, they work closely with people such as law enforcement, search and rescue and even farming. These characteristics made it possible for dogs to be service animals.

What if you don’t have a dog? In some cases, other animals can be trained to perform task to help disabled individuals to live independent life. The truth is that any trainable animal could be your service animal. The most common of course are dogs, cats, primates and birds but in reality any animal that is capable for training to perform the tasks required to benefit a qualified disabled owner/individual could be considered to be a service animal. So that means you can also have others like capuchin monkeys, which can be trained to do other task like operating knobs and switches, grasping fallen items and turn pages of your books. You can also consider training miniature horses, it’s proven that after serious trainings, they can actually guide the blind; they can pull wheelchairs and even assist individuals with Parkinson’s disease. As a matter of fact even before the evolution of service dogs, animal interactions already plays a big role in helping human with health issues. One example is horseback riding which is actually mentioned throughout history as cure for some sickness including gout, neurological disorders and depression. Up until now, animals still assist us in terms of physical and mental illness and still assist people with disabilities. Any species or breed of service animal may used by a disabled handler.

Life In The Service Industry

PERSONAL QUALIFICATIONS

My personal background in the service industry is in the telecommunications field. Beginning my career in 1970 with the Bell System before Divestiture, I left after the government forced the breakup of Ma Bell and have been in the private business world of telecommunications ever since.

During the early years of my career I was taught the importance of customer service and maintaining the correct relationship to customers. Two of the Bell System’s top priorities were “safety” and “customer service”; safety for the employees and service for the customer which included a high quality in the standard of work practices and ethic.

Becoming a business owner, I was introduced to business world situations that a novice could never have dreamed of and it is always rewarding to work through them. I believe that our strong commitment to service excellence is what has carried our company for 22 years. The service excellence ethic that I had been taught and conformed to was easily incorporated into my business. Instilling this ethic into the hearts of technicians that haven’t come from that environment has always been the challenge. Some get it and make great team members. We all agree that everyone in our business has basically the same products and pricing. What sets us apart is our commitment to our customer’s needs when they need us.

THE QUEST FOR SERVICE EXCELLENCE

The particular industry with which you are connected doesn’t matter. The concepts that we will discuss remain valid for all with the result being to safely provide a quality product to your customer and make a profit in the process.

When we hear the word “service” in the context of the business world, it brings to mind someone providing a desired product, tangible or not, to someone else. This product should be designed to bring satisfaction to the customer and bring them to the point of willingly rendering legal tender to the provider. When it all works properly, the customer is satisfied with the product and the provider makes a reasonable profit and is able to comfortably seek another customer and not be apprehensive to invite former customers back.

Of course, I have just explained free enterprise and what happens when the system is employed properly. The proper understanding of providing service to customers and clients makes the American economy tick. The misunderstanding of providing customer service makes consumers sick.

May I say up front that making a profit is not a sin to be shunned but is the backbone of free enterprise. The potential of owning a profitable business keeps the entrepreneur focused on his goals and this in turn provides jobs to the economy. As in anything else in this world, overindulgence and the extravagant and unnecessary profit by taking advantage of others is wrong. But the enjoyment of a reasonable profit for a business will keep that business alive and healthy for you, the customer to return and claim that great product again.

IT ALL BEGINS WITH ATTITUDE

A Service Manager who I know told his boss, “We have spoiled our customers!” The boss said, “Yes, we want every one of them to think that we have our tools in hand and our hand on the doorknob just waiting for their call.” That’s the service attitude it takes.

In our next posts we will discuss Service Attitude, Performance, Leadership and Stories and Experiences of the sometimes roller coaster ride and never dull life in the service business.

LIFE IN THE SERVICE INDUSTRY PART 2

IT ALL BEGINS WITH ATTITUDE

Providing great customer service starts when you get up each day. It begins with ATTITUDE. I don’t believe this is just a simple cliché. The life you live each day begins with an attitude of some kind. Abraham Lincoln said words to the effect that a man is just about as happy as he makes up his mind to be. I have seen that to be true with a service mindset also. You can allow situations to occupy your thinking or you can put those aside, concentrate on providing properly for your customer and then pick them up later at an appropriate time. Don’t worry. They will be there waiting for you.

We know that most days are filled with challenges of all kinds. Employees, schedules, equipment breakdowns, customer complaints…the list goes on. So if you know at the outset this is going to be the usual day, why begin in a grumpy mood? You already have a head start on it by knowing what to expect, so make it a positive. You are only making your day more difficult if you dwell on the negative that will come. Be tenacious as you greet each new challenge. When you work through it to success, your reward of satisfaction will be awesome; and if a customer witnesses your positive approach to their problem, you will raise your value with them.